🔒 Privacy Policy

At The Hen and The Hog, we take your privacy seriously and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the steps we take to keep it secure.

What We Collect:

We may collect personal information when you:

• Subscribe to our newsletter or marketing emails
  
  

• Make a purchase from our online store
  
  

• Contact us through forms on our website
  
  

• Engage with our advertising via social platforms or Google
  
  

This may include your name, email address, phone number, billing/shipping address, and purchase history.

How We Use Your Information:

The information we collect is used to:

• Process and fulfill orders from our online store
  
  

• Send marketing promotions, updates, and event invitations
  
  

• Respond to customer inquiries and support requests
  
  

• Improve the overall user experience on our website
  
  

We use tools like Mailchimp, Meta Ads, and Google Analytics to understand how users interact with our website and marketing content. These tools help us deliver relevant content and promotions.

Your Rights:

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email. You may also contact us to request that your information be corrected or removed from our records.

We do not sell or rent your personal information to third parties. All data is stored securely and used only for the purposes described.

If you have questions about our privacy practices, contact us at [your email].

📦 Shipping Policy

We proudly offer merchandise shipping across the United States. Our team is committed to getting your order to you safely and as quickly as possible.

Processing Time:

Orders are typically processed within 2–4 business days from the time the order is placed. Please allow additional time during holidays or peak seasons.

Shipping Timeline:

Once processed, your package will ship and generally arrive within 10–15 business days, depending on your location. You will receive a shipping confirmation email with tracking information once your package is on its way.

Shipping Costs:

Shipping charges are calculated during checkout based on your shipping address and the weight of your order. All shipping fees are non-refundable once the order has shipped.

Delivery Issues:

We are not responsible for delays caused by the shipping carrier or incorrect shipping addresses provided at checkout. If your package is lost or damaged during transit, please contact us immediately so we can work with the carrier on a resolution.

For any additional questions regarding your shipment, feel free to email us at [your email].

💸 Refund Policy

At The Hen and The Hog, we stand behind the quality of our food and merchandise. While we do our best to ensure every item leaves our restaurant and store in perfect condition, we understand that issues can occasionally arise.

No Guaranteed Refunds:

We do not offer automatic or guaranteed refunds. However, we handle refund and return requests on a case-by-case basis. If something is wrong with your merchandise order, please reach out to us within 7 days of delivery with details and photos if applicable.

All refund decisions will be made at the discretion of our team. This policy allows us to fairly investigate issues while maintaining our commitment to quality and customer service.

In-Person Dining or Experience Issues:

If you experienced a service-related issue at our restaurant, we encourage you to speak with a manager on-site or contact us directly. We’ll always do our best to make it right, though refunds are not guaranteed.

📄 Terms of Service

By using our website and making a purchase from The Hen and The Hog, you agree to the following terms and conditions. These terms are designed to protect both our business and our customers by setting clear expectations for the use of our site and services.

Website Use:

You may browse our website and place merchandise orders with or without an account. Users may create an account for shopping convenience, but reservations are not managed through this site.

We reserve the right to modify the website, change product availability, or adjust prices at any time without prior notice. All content on this website — including images, text, logos, and branding — is owned by The Hen and The Hog and may not be used or reproduced without permission.

Product Availability & Orders:

All orders are subject to availability. We reserve the right to cancel or refund any order due to stock issues, payment problems, or suspicious activity. If your order is canceled, you will be notified promptly.

Limitation of Liability:

We are not responsible for damages resulting from the use or misuse of products purchased from our store or for delays caused by third-party shipping carriers.

Governing Law:

These Terms of Service are governed by the laws of the United States and the state of Florida.